Privacy Policy

To provide an efficient and secure gaming environment, we collect several types of information:

Identity and Contact Data: Includes your name, date of birth, and email address provided during registration.

Technical and Usage Data: Includes your IP address, browser type, device information, and details about how you navigate our platform.

Transactional Data: Records of your interactions within the platform, including deposits and withdrawals where applicable.

Support Communications: Any information you share when contacting our customer service team.

We process your data based on the following legal grounds:

Contractual Necessity: To fulfill our obligations under the user agreement.

Legitimate Interests: For the purpose of improving our services, ensuring security, and preventing fraud.

Legal Obligation: To comply with relevant laws, such as anti-money laundering (AML) and "know your customer" (KYC) requirements.

Consent: Where you have provided explicit permission for specific activities, such as receiving marketing materials.

Your data is used to:

Create and manage your personal account.

Verify your identity and age (18+ requirement).

Process transactions and provide customer support.

Monitor for fraudulent or unauthorized activity.

Analyze site usage to enhance our technical performance.

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected or to comply with legal requirements. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

PlayFame Casino does not sell your personal data. We may share information with trusted third-party service providers who assist us in operating our platform, such as payment processors or data analysts. Some of these providers may be located outside of Canada. In such cases, we ensure that appropriate safeguards are in place to protect your data according to Canadian privacy standards.

Under Canadian privacy laws, you have several rights regarding your data:

Access: You can request a copy of the personal data we hold about you.

Correction: You may request that we update or correct inaccurate information.

Deletion: You can request the removal of your data under certain conditions.

Objection: You have the right to object to the processing of your data for marketing purposes.

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website. Your continued use of the platform after such changes constitutes acceptance of the new terms.

For any requests related to your personal data or to exercise your rights, please contact our Data Protection Officer at:

Email: playfame_support@gmail.com

Address: 160 Elgin Street, Ottawa, ON K2P 2P7, Canada